So this is kind of an unplanned post continuing on from what said about the eBay customer always being right (Not just on eBay either).

I just had to write this because I have a real life example for you.

As we know it is one of the busiest times of the year for using our trusted postal services and as a result delivery of products can be delayed or maybe even lost in the system.

I sent out a parcel to a customer on the 14th of December, 1st class (Normally next day delivery). On the 27th December the customer emailed me to say he hadn’t received his item. He basically acknowledged the fact I had dispatched the item but wanted to know why it hadn’t arrived……err hello! This is the busiest time of the year for posting items. Anyhow, I had to bite my tongue and refrain from telling him to be patient in a polite way and consequently I had to appologise on behalf of the mail service and ask him to wait just 2 more days,

2 days later he messaged me again as the item still hadn’t arrived (Or had it)? Either way, I agreed to send him a duplicate item and trust he would send the other back when it arrived.

So basically, although it doesn’t happen too often there are times when you will simply have to bite your tongue, be polite, remember the customer is always right, take the loss and give them what they want in order to carry on with your day without the hassle you would have had if you acted in any other way.


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